Return & Refund | Luxe Clothing's Co

Return & Refund Policy

Return Policy

At Luxe clothing's co, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

Eligibility for Returns:

Items must be returned within 15 days of receipt.
Items must be unworn, unwashed, and in their original condition with all tags attached.
Sale items and gift cards are non-refundable.

Return Process:

Initiate a Return:
- Contact our customer service team at customer.support@luxeclothingsco.in to initiate a return.
- Provide your order number and the reason for the return.
Prepare Your Return:
- Pack the items securely in the original packaging, if possible.
- Include the original receipt or proof of purchase.
Ship Your Return:
- Ship the package to the following address: M9/7, Aishwarya Colony, Indira Nagar, Adyar, Chennai / TN - 600020

Refunds:

Once we receive your return, we will inspect the items and notify you of the status of your refund.
Approved returns will be processed within 5-7 business days.
Refunds will be issued to the original payment method.

Exchanges:

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.

Shipping Costs:

Shipping costs for returns are the responsibility of the customer, except in cases of defective or incorrect items.

If you have any questions about our return policy, please contact us at:

Luxe Clothings Co,

luxeclothingsinfo@gmail.com,+91 6382542972 & 7339470334

Thank you for shopping with us!

At Luxe clothing's co, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

Eligibility for Returns:

Items must be returned within 15 days of receipt.
Items must be unworn, unwashed, and in their original condition with all tags attached.
Sale items and gift cards are non-refundable.

Return Process:

Initiate a Return:
- Contact our customer service team at customer.support@luxeclothingsco.in to initiate a return.
- Provide your order number and the reason for the return.
Prepare Your Return:
- Pack the items securely in the original packaging, if possible.
- Include the original receipt or proof of purchase.
Ship Your Return:
- Ship the package to the following address: M9/7, Aishwarya Colony, Indira Nagar, Adyar, Chennai / TN - 600020

Refunds:

Once we receive your return, we will inspect the items and notify you of the status of your refund.
Approved returns will be processed within 5-7 business days.
Refunds will be issued to the original payment method.
If Payment Made by COD(Cash On Delivery), Bank Details needs to be Shared to Our Customer Service team at (customer.support@luxeclothingsco.in) for Refund Purpose

Exchanges:

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.

Shipping Costs:

Shipping costs for returns are the responsibility of the customer, except in cases of defective or incorrect items.

If you have any questions about our return policy, please contact us at:

Luxe Clothings Co,

customer.support@luxeclothingsco.in, +91 6382542972 & 7339470334

Thank you for shopping with us!

At Luxe Clothing's Co., we strive to provide our customers with high-quality products and a seamless shopping experience. If for any reason you are not satisfied with your purchase, our Return & Refund Policy ensures a hassle-free process for resolving your concerns.

1. Return Eligibility

You may request a return under the following conditions:

The product is unused, unwashed, and in its original condition with tags and packaging intact.
A return request is initiated within 7 days of receiving the order.
The product received is defective, damaged, or incorrect.

Note: Certain products, such as undergarments, custom-made items, or sale items, are not eligible for return.

2. Return Process

Step 1: Contact our customer support team at customer.support@luxelothingsco.in
Step 2: Provide your order details and reason for the return. Attach photos if the product is defective or damaged.
Step 3: Once approved, we will provide a return shipping address or arrange for a pickup based on location

Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refunds

Refunds will be issued once the returned product is received and inspected.

Payment Method: Refunds will be processed to the original payment method used during the purchase.
Processing Time: Refunds will be completed within 7-10 business days after the product is received.

Note: Shipping fees are non-refundable unless the product was defective or the wrong item was shipped.

4. Exchange Policy

We offer exchanges for products of the same value, subject to availability. Please initiate an exchange request within 7 days of delivery.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

Items purchased on clearance or during special sales.
Customized or personalized items.
Items without original packaging or tags.

6. Cancellation Policy

Orders can be canceled before they are shipped. Please contact us immediately for order cancellations.
Once shipped, cancellations are not possible.

If you have any questions or concerns regarding your order, please reach out to our customer support team. We’re here to help!